I contacted the casino hotel and spoke with “security” which apparently was a waste of time because they never got back with me to let me know if they were or were not able to find out any information concerning my complaint. I advised the credit company to shut it down due to the fact that I was definitely not transferring anything and this was a fraudulent transfer. On Tuesday (), I was notified by my credit card company that someone had attempted to do a “balance transfer” of over $900.00 at 08:07am. I enjoyed my time at the hotel and the casino….the problem came on Tuesday, April 5th. The employee told me no problem and we could correct the issue and all he needed was my DL and the “credit card” I had reserved the room with to finish the transaction. I arrived at the hotel and was checking in when I realized that I had only booked for one night. I booked my room online through their app and followed all the correct procedures on securing my room including using my credit card which I had not used in almost 2 years. On top of that, if you are looking to reach Harrah’s by their phone number, operators are only available during the limiting hours of 12pm to 6pm EST.I stayed at the casino’s hotel March 29th and 30th and was really not displeased with the stay itself considering the fact that my stay was a comp room. Email is a thing of the past, and in order to compete with the existing casinos, Harrah’s should strongly consider adding a Live Chat feature. According to their main contact page, emails have a 72 hour estimated response time. Truthfully, the fact that email contact is the only 24/7 option is quite disappointing at this day and age. If for some reason you are not able to find the answer to your inquiry on the FAQ’s, at the bottom of each snippet is a “Contact Us” link which will automatically direct you to a formatted email within their platform. There is also a search feature once you get to the FAQ’s, but the search feature doesn’t seem to live up to it’s potential. To make up for their lack of customer service options, they do have a pretty extensive FAQ section with links. Unlike their competitors, Harrah’s Casino does not have many different customer service options.
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